Refund Policy

At the HMA Awards, we appreciate your support through the purchase of tickets and merchandise for our events. As a nonprofit organization committed to delivering exceptional experiences, we strive to uphold transparency and fairness in our policies. Please review our refund policy outlined below:

1. Refund Eligibility:
   - Refunds will only be considered under the following circumstances:
      - Event Cancellation: If, for any unforeseen reasons, we are compelled to cancel the event, you will be entitled to a full refund.
      - Organization Error: In the rare instance of an error on our part that significantly impacts your experience, we will assess and consider refund requests on a case-by-case basis.

2. Non-Refundable Items:
   - Tickets and merchandise purchased for our events are generally non-refundable. We encourage attendees to carefully review their selections before completing the purchase.

3. Refund Request Process:
   - If you believe you are eligible for a refund based on the outlined criteria, please contact our customer support team at [contact email/phone]. Provide detailed information about your situation, and we will assess your request promptly.

4. Processing Time:
   - Refund requests will be processed within a reasonable timeframe. Please allow 30 days for our team to review and respond to your request.

5. Event Rescheduling:
   - In the event of rescheduling, your purchased tickets and merchandise will automatically be transferred to the new date. If you are unable to attend the rescheduled event, you may then be eligible for a refund following the guidelines outlined above.

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We appreciate your understanding and cooperation in adhering to our refund policy. Your support is crucial in enabling us to continue hosting impactful events and fulfilling our mission. If you have any further questions or concerns, please do not hesitate to contact our customer support team.

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Thank you for being a valued part of the HMA Awards community.

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